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General
Can I exchange my order?
How do I return an item?
Why are opened items non-exchangeable?
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Spell Magazine
Who will deliver my magazines?
I haven't received my issue
I've subscribed, when will I receive my first issue?
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Returns and Refunds
Can I exchange my order?
How do I return an item?
Why are opened items non-exchangeable?
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Orders and Payment
What forms of payment do you accept?
What to do if my card payment is rejected?
How can I check the status of my order?
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Rewards Program
What is the Spell Rewards Program?
Who can join the Rewards Program?
How do I join the Rewards Program?
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Delivery
How long does delivery take?
What are Pickup Points?
Do I need to bring Proof of ID to collect my order?
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Technical Issues
Why am I not receiving e-mails from Spell Beauty?
What browsers does your website support?
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Gift Cards
Can I get a replacement gift card?
Can a gift card be used to pay for shipping and taxes?
How can I check the balance on my gift card?
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Featured Articles
How can I contact the Customer Care team?
How long does delivery take?
What is your Exchange Policy?
What to do if my card payment is rejected?
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How can I check the status of my order?
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How do I return an item?
Why are opened items non-exchangeable?
Contact Spell Beauty
Our Customer Care team is available on Monday - Friday from 8:30 AM to 5:30 PM (LONDON)
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info@spellbeauty.com
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