Our Customer Satisfaction Ratings
(** Based on the 100 most recent customer ratings.)
Returns, Exchange and Refunds Policy
Can I exchange my order?
How do I return an item?
Why are opened items non-exchangeable?
Do I pay for delivery costs when I exchange an order?
What is the exchange period?
What is your Exchange Policy?
See all 7 articles
Orders and Payment
What forms of payment do you accept?
What to do if my card payment is rejected?
How can I check the status of my order?
Can I cancel or change my order?
What is the Spell Rewards Program?
Who can join the Rewards Program?
How do I join the Rewards Program?
How do I earn points?
How do I redeem my Spell Rewards points?
Do my Rewards Points expire?
See all 10 articles
How long does delivery take?
What are Pickup Points?
Do I need to bring Proof of ID to collect my order?
Do you deliver internationally?
Can I track the delivery of my order?
Where is my order?
See all 10 articles
Why am I not receiving e-mails from Spell Beauty?
What browsers does your website support?
Can I get a replacement gift card?
Can a gift card be used to pay for shipping and taxes?
How can I check the balance on my gift card?
Can more than one gift card be used towards a purchase?
Can a gift card be used more than once?
Who will deliver my magazines?
I haven't received my issue
I've subscribed, when will I receive my first issue?
How do I cancel my subscription?
How can I contact the Customer Care team?
What is your customer service strategy
Product Care & Instructions
100% Human Hair Items
Washing your hair (HH)
Styling your hair (HH)
General care advice (HH)
Colouring your hair (HH)
Additional care instructions for wigs (HH)
Blended Hair Items
Washing your hair (BLEND)
Styling your hair (BLEND)
General care advice (BLEND)
Synthetic Hair Items
Washing your hair (SYN)
Styling your hair (SYN)
General care advice (SYN)
Additional care instructions for wigs (SYN)
About Hair Extensions
Is it possible to purchase your products wholesale?
Do you have a contact phone number?
I can't find any reviews on your website, how can I tell this website is legitimate?
When will B&N weaves in short lengths be available in Ombre colours?
How many packs of Rare are needed for a full head?
Urban Fresh colour T1B/BG, how long does the colour T1B measure before it turns BG?
I want curls braided into my hair. What is your lightest blonde and caramel colour?
How many Premium Purple Packs do I need for a full head?
With the Senegal Twist, can you hand braid it or is it crochet style?